Item Return Policy
Welcome to The Survival Summit’s Item Return Policy. In this document, we outline our guidelines for returning products and address various scenarios to provide a clear understanding of our policies. Throughout this policy, “The Survival Summit” will be referred to as “TSS.”
General Return Policy
At TSS, we want to ensure your satisfaction with your purchases. Please note the following key points regarding returns:
Retroactive Discounts: We regret that we cannot apply discounts retroactively. If you forget to enter your coupon code during checkout, we are unable to apply that discount after your purchase has been finalized.
Return Window: TSS has a return policy of 30 days from the date you receive your order.
Condition and Packaging: To be eligible for a return, products must be in their original, unused condition and still in their original packaging.
Non-Refundable Items: Perishable products and apparel are not eligible for refunds, returns, or exchanges. Additionally, we do not accept returns for the following items: Gas Masks for Hazmat suits, Clothing of any kind, Boots, Gloves, Batteries, Headwear, Body Armor, First Aid, or trauma treatment products (including tourniquets), or any special order items, including Loaded Bastard Santa Stockings.
Restocking Fee: For items returned without a defect, a 20% restocking fee will be applied, deducted from your refund. Ensure that you include the original packing slip with all returns as proof of purchase.
Shipping Costs: We do not refund shipping charges, and the cost of shipping for all returns is the responsibility of the customer if there is no manufacturer’s defect. If your merchandise is found to have a legitimate manufacturer’s defect, your shipping costs will be refunded (applicable to lowest rate ground shipping only) or applied towards your exchange, with no restocking fee.
Beyond 30 Days: We do not accept returns for any products beyond 30 days from the date you receive your order.
Assistance with Returns
If you require assistance with returning an item, please reach out to our sales department via email at email@example.com. We will be more than happy to guide you through the return process.
Clearance and Sale Items
Clearance items are not eligible for return. Sale items returned will be refunded at the original sale price paid, plus the standard 20% restocking fee if applicable.
Online Courses Return Policy
Given the nature of online digital products, we do not offer returns for any online digital products.
Elite Subscription Terms
You have the option to cancel your Survival Summit Elite Subscription at any time. Once canceled, your Subscription will not renew on your next scheduled payment date. Refer to our full Subscription policy on our Terms and Conditions page for complete details. If you encounter any issues while canceling your Subscription, please email us at firstname.lastname@example.org. Please note that the Survival Summit Elite Subscription may not include all previously filmed videos due to copyright/ownership transfers.
Yearly Subscriptions and Lifetime Subscriptions
Survival Summit yearly Subscription subscriptions can be canceled at any time, but no refunds will be issued for the year you have already paid for. Lifetime Subscriptions are non-refundable at any time. “Lifetime” is defined as the duration of The Survival Summit, LLC’s existence.
Digital Media Return Policy
DVDs and USB Drives cannot be returned due to their digital media content, which can be copied. If you receive a defective DVD, we will replace it upon receiving the non-working DVD(s). Films on USB drives that are lost due to user error cannot be returned or replaced. There are no returns for USB film purchases, only replacements if deemed necessary due to file transfer issues.
Event Return Policy
Our event return policy varies based on the timing of your cancellation:
- Cancellation within 60 days: No refunds are available.
- Cancellation between 60-90 days: A 75% refund of tuition is available.
- Cancellation with more than 90 days: A full refund is available, minus a 20% cancellation fee.
If you received free gear or virtual training as part of any promotions at the time of your course signup, and you cancel within an eligible refund period, your refund will not include the price of the free items you received. The retail value of the free items will be deducted from your refund.
Package Deals & Group Discounts
Package deals and group discounts are non-refundable at any time.
If you request a postponement within the proper time frame, you have 12 months to attend the same type of course. If there is no course available in your area, you will still have 12 months to attend a course in another location. Please note that once you’ve asked to be scheduled for a new course, there will be no further postponements or refunds.
Act of God Clause
In the event of an Act of God causing the cancellation and rescheduling of an event, such as natural disasters, the course will be rescheduled within 60-90 days. If rescheduling is not possible within that timeframe, attendees will receive a voucher to attend any course within the next 12 months. If an attendee misses the course due to an Act of God preventing travel, they will receive a voucher for a future course. If no future course is scheduled within 12 months, the voucher will remain valid until a similar event is hosted by TSS.