Pelican and Trekpak just saved us $2.5k in equipment, THANK YOU!
Dear Pelican and TrekPak,
I was recently driving from Seattle, WA to Spokane, WA in my pickup truck, with a full load in the back. I was going about 75mph when I looked in my right mirror and saw that the window was flapping in the wind. I started to slow down and merge right so that I could correct the situation, when all of a sudden it flipped all the way open, and out dropped my 1400 Series Pelican Case with TrekPak inserts.
As expected I immediately started cursing, making my wife wonder what the heck was going on. I watched as my case full of Hero4 GoPros went sliding across the freeway. Next, it got run over by a car which sent it flipping about 20’ into the air. As if that wasn’t enough it came back down and over the overpass into traffic about 50’ below. I stopped the truck and got out.
I ran to the edge of the highway, only to find that it was a straight drop down with nothing but a rock-wall to climb, and a briar patch down below. Having just returned from a 3 week trip in Moab, UT full of skydiving, hiking, & climbing… I didn’t hesitate to scale on down.
A man in a business truck had pulled over to get this case out of the road, when I started yelling and waving my arms as I ran through the briar patch, absolutely shredding my legs. I made it to him, blood pouring down my exposed legs, and hands shaking from adrenaline. The man met up with me and handed me the case.
I said, “I gotta check this out and see if everything is OK.” On first notice the corner of the case was SMASHED. I opened it up and was so relieved to see that everything was still just as safe and organized as it was the moment I left the Skydive Moab a few days prior. The guy turned to me and said, “Damn! What kinda case is that?” I made sure he knew it was a Pelican case and that it just saved about $2.5k in equipment.
To make things better, I contacted Pelican and asked if this story would be covered under their warranty… to my surprise, I have a free replacement case coming.
Thank you Pelican and TrekPak for putting out a superior product, and superior customer service.